About this programme
Consistent operational quality requires every store team member to execute standard operating procedures flawlessly every single day. This workshop provides store managers with tools to implement, monitor, and enforce store SOPs across opening, floor management, stock handling, and closing routines. Participants learn how to train staff on SOPs effectively, establish accountability loops, and ensure operational quality remains high regardless of shift changes.
What participants will gain
- Implement clear Standard Operating Procedures (SOPs) for daily store opening and closing.
- Train floor staff to follow standardized stock handling and customer service steps.
- Establish daily compliance checks to maintain quality during high-volume shifts.
- Reduce operational errors and rework through standardized routine execution.
How it's delivered
Interactive and hands-on: discussion, simulations and practical exercises rather than passive lectures, in English or Bahasa Melayu. The programme can be tailored with examples from your industry.