About this programme
Avoiding difficult conversations or handling workplace friction aggressively damages team morale and delays problem resolution. This practical program equips leaders and employees with assertive communication techniques to address sensitive performance issues and interpersonal conflicts professionally. Through structured frameworks, participants learn how to set clear boundaries, express views directly without aggression, and guide emotionally charged conversations toward productive solutions.
What participants will gain
- Master the balance between passive accommodation and aggressive confrontation.
- Utilize structured frameworks to deliver direct, objective feedback without defensiveness.
- De-escalate tense workplace disputes using active listening and empathetic dialogue.
- Reframe workplace conflicts into constructive, problem-solving discussions.
How it's delivered
Interactive and hands-on: discussion, simulations and practical exercises rather than passive lectures, in English or Bahasa Melayu. The programme can be tailored with examples from your industry.